We're available 24 hours a day, 7 days a week via our emergency contact form. Please use this form to report any problems or questions you have after normal business hours:


If you'd like to become a Kinetic customer, or are already a Kinetic customer and have a question during normal business hours, please use our request form or call us at 610-831-9030.

1. How much does a website cost?
2. Where are you located?
3. What is web hosting and why do I need it?
4. How does a search engine work?

1. What is a 'pop box'? What is an email forward?
2. Why can't I send email from my Kinetic account?
3. Why can't someone send me email? Why can't I send someone email?
4. I'm trying to download my email and it's taking FOREVER. What gives?
5. Why did I get a lot of duplicate emails in Outlook?
6. Why am I getting bounces or other emails I did not send?
7. How do I unsend an email?
8. What are these strange warning messages at the top of emails?
9. Do you keep backups of my email? How do I backup my email?
10. Why is my email password being rejected?
11. Why does this SPAM appear to come from "shyamalan.kineticweb.com".
12. Why do I get spam addressed to someone else?
13. Why can't I send email except to a few people?
14. Why am I getting these strange email form submissions on my website?
15. How do I move spam messages to another folder?
16. Why does my email address say kineticweb.com in it when I send from Webmail?
17. How do I setup a Rule in Outlook to move my spam to a folder?
18. Why can't I forward my email to AOL?
19. Why are there emails missing from my Webmail?

1. What are meta tags and why should I use them?
2. Why are robots.txt and favicon.ico showing on my list of 404 (Page Not Found) errors in WebTrends or NetTracker?
3. How do I get Internet Explorer to remember the things I type in forms?
4. How can I get a privacy policy for my website?
5. What should I answer to these questions Authorize.Net asks me upon signup?
6. Why can't I log into this website?
7. What do you need to transfer my website to your server?
8. How do I setup a form on my site to email to someone?
9. What is a payment gateway?

1. Why are most visitors to my website from Virginia according to my WebTrends statistics page?

1. Why are a few visitors to my secure site getting an error?
2. How can I view detailed error messages for debugging?
3. Why am I getting a 500 Internal Server Error?

1. I think I have a virus on my computer. What do I do?
2. Why am I getting virus quarantine notifications? Do I have a virus?
3. How do I clear the Windows DNS cache?
4. How do I get rid of pop-ups on my computer?